FAQ | Bondster
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What are the conditions for sending the first post-signup payment?

To complete the registration successfully and to invest in the portal, you need to send the first payment from an account listed under your name. If we receive the first payment from a non-registered account, we will require you to provide proof of account ownership and one identity document. In the absence of verification, the money will be returned to you immediately and will not be invested.

How to send money to a Bondster investor’s account?

Once you have completed your registration, you only have to enter a bank order in Internet banking. You can find all the data under the DEPOSIT FUNDS link in your profile or on the home page. Please follow the instructions there.

Who can deposit money for my account?

The investor can send money to his own account only and from the bank account listed under his name. However, if we receive funds from a different account than that registered in your name, we are obligated to require proof ownership of the account and proof of your identity. If you do not provide this information, then, in this case, we will send the money back. First payment on investor account must be always from an account held in the name of the investor account owner.

Where are my money deposited?

You can see your account balance by signing into the Bondster. These funds are recorded on a separate account at Czech Komerční banka.

How and under what conditions can I withdraw money from my investor account back to my personal account?

Whenever you want. If you have free funds on the Bondster account you can transfer them back to your bank account. You can do so via a payment order – link WITHDRAW FUNDS at your profile. The condition for the transaction is the provision of all required identity documents. In this case, we require a copy of the identity card (both sides) or copy of another identity document (driving license or passport) and proof of ownership of the account (bank account contract, account statement etc.).

How much can I choose from my investment account? Is there a charge for a transaction?

The amount is not limited. For a transaction, Bondster does not charge a fee - but you have to count bank charges.

When I send my money to my investor account, what time will I have at Bondster at my disposal?

You will be credited to the investor account on the day after the funds arrive on Bondster account. Payment from your bank usually takes one business day within the same country or 2-4 days in case of international transfer.

Can I change my bank account from which I send money to Bondster?

Yes, you have this option. To change your account, simply send funds from your new account to your investment account and prove that your account is yours (contract of establishment or account statement).

How does Bondster handle funds on my investor account?

Bondster cannot dispose with your without your command.

When I choose my money, how long will I receive it for my account?

Payment to your bank usually takes one business day within the same country or 2-4 days in case of international transfer.

What bank account can I send my funds to?

Money can only be sent to an account that the investor has registered at Bondster platform. In this case, a registered account is considered to be an account from which we received a investor’s payment and account we verified that it is the property of the investor.

What happens if I send the first payment from a different account than the account listed under my name?

In that case, we will require proof of ownership of the account and one identity document. If it is not possible to prove the ownership of your account by you, the funds will be sent back to the account from which we received the funds.

Can I send money from an account in the Czech currency from abroad?

Yes, it is possible. We support SEPA payments for sending money from abroad. When sending your first payment we require using your bank account registered in Bondster platform. Additional payments can then be sent through exchange and money transfer service providers with the licence for this services.

What happens when I send my money to a CZK account in a currency other than crowns?

The funds sent in this way will be automatically posted in CZK in accordance with the Bondster Bank's conversion rate.

What fees will I pay if I send money in a different currency than in CZK or EUR?

In the case of sending money from abroad, the investor pays the bank's costs associated with the transfer.

What rate will be used to send money to an investor account in a different currency than in CZK or EUR?

In this case, the recipient's bank rate will be used, and the investor needs to accept the costs associated with the exchange. Sending money agrees with the beneficiary's bank rate.

Can I send money abroad to an account in a different currency than in CZK or EUR?

Yes. The investor needs to accept the costs associated with the transfer.

How is money sent to an account in a currency other than CZK or EUR?

After the order for funds withdrawal, funds are sent from BONDSTER Marketplace s.r.o. account to the registered investor's bank account.

Which rate will be used when withdrawing money in CZK or EUR and sending it to an account in another currency?

The payment service provider is used for sending payments in a currency other than CZK or EUR. The rate of Transferwise rate is used to exchange currency.

Can I use a third party to send money in a currency different from the crowns?

Yes. It can be used by companies licensed for this purpose within the EU. However, in order to be able to send payments to these entities, it is a condition of sending the first payment from an account listed under your name and proof of two identity documents.

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Investments starting
at EUR 5

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